FAQs
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do everything we can to resolve the issue.
Our email address: bienvenue@bercailbeauvais.live
Note: Sale and promotional items cannot be returned, nor can food and care products, for hygiene and safety reasons.
You can find all the information in our terms and conditions of sale and in our refund policy .
When will I receive my order?
We are a small team but we do everything to be the fastest!
For all orders placed Monday through Friday, we ship within 24 hours, often the same day. Orders placed on Saturday and Sunday are shipped Tuesday morning.
Next, it depends on your delivery choice: we offer next-day home delivery and delivery to a collection point if you're in a hurry 😉
How much does delivery cost?
For France:
At a collection point:
Standard delivery in 4 days: free for orders over €50! Otherwise €4.99
Next-day express delivery: €17.99
At home:
Standard delivery in 2 days: free for orders over €100, otherwise €8.99
Next-day express delivery: €11.99 excluding Saturday delivery
For Europe, delivery costs are calculated based on your location and the items in your order. You will know the delivery price before finalizing your purchase.
Do you do Click & Collect?
Of course ! We prepare your orders within 2 hours (working days). When your order is ready, we send you an email, and you can come and collect it during our opening hours (10 a.m. to 7 p.m. Tuesday to Saturday)
And it’s a completely free service!
Where is the Bercail located?
Le Bercail is located in Beauvais, place Jeanne Hachette, opposite the town hall. Do not hesitate to visit us !